Maintenance Requests

Maintenance requests should be submitted via our customer portal, FMWeb. University employees should be able to login into FMWeb using their University NetID and password. If you experience a problem logging into FMWeb, please contact our Customer Support team at (312) 996-7511 or servdesk@uic.edu.

Non-billable requests

Most routine maintenance requests for public areas, classrooms, hallways, and offices are non-billable. For example, replacement of light bulbs, door closure adjustments, plumbing problems, heat and air conditioning adjustments, broken windows, power outages, graffiti, etc., in state-supported buildings are all non-billable type maintenance requests.

Billable requests

Departmental requests for equipment installations, decorative improvements or services, remodeling, construction, moving or event planning are considered billable and require a C-FOAPAL account to be provided when submitting the request.

Policy on Division of Fiscal Responsibilities

For more information about whether your request is billable or non-billable, please refer to the policy on Division of Fiscal Responsibilities between VCAS Units and Other Departments.

Submitting your maintenance request

All maintenance requests have to be submitted via our customer portal, FMWeb. All University employees should be able to login into FMWeb using their University NetID and password.  If you experience a problem logging into FMWeb, please contact our Customer Support team at (312) 996-7511 or servdesk@uic.edu.

Login/Access FMWeb